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What Are Leads Online |
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What Are Leads Online
Blog Post Date: Sep 01, 2009
What are Leads Online?
Leads! Leads! Leads! And more Leads! The Lead generation forms the main criterion for many a businesses. Generating a lead may be the sole purpose of your site or a small piece of your marketing mix. Either way, it is always about answering a prospect's unspoken questions and communicating the value of doing business with you. Folks do their research online precisely so they don't have to interact with someone - think of your visitors as the most introverted people you ever knew. They come to you with curiosity, expecting you to understand what they need and to lead them along a comfortable path of enlightenment and delight. Every click represents an unspoken question they hope you will answer. The Persuasive Process It doesn't matter whether your business is B2B or B2C, whether your sales process is simple or complex - these may influence the details of your tactics, but they won't change the fact that every e-business is about persuasion. The Message must be Relevant Identify what really matters to your visitors. What motivates them to seek you out? What problems do you solve for them? What friction points do you reduce for them? Identify the benefits and value your products or services confer. Find your visitors' buttons, and then push them by serving up a nice, juicy, relevant message. No Jargon Unless you're marketing to a select audience that absolutely requires you to communicate credibility via insider speak, stay away from the stuff. Jargon convinces folks you aren't really interested in talking to them, so they're far less likely to pay attention. Don't "We" All Over Yourself The first rule of online success is it's never about you. Brilliant as you and your business may be, focus on visitors. Let them know you understand their needs and what matters to them. Put them center stage. Keep It Need-to-Know When it comes to forms, ask for as little information as possible. You probably want to request customer information that includes everything from name to shoe size. Help Them See It No two ways about it, if visitors can't quickly make visual heads or tails of your content, they won't stick around and you won't generate a lead. Use eye-tracking principles so visitors can find what they expect to find where they expect to find it. Qualify Better It is your job to help your visitors qualify their needs as soon as they land on your site. Let visitors know briefly who you are, what you do, and what you offer. You're more likely to persuade them to become a lead. Test, Measure, and Optimize Improving lead generation means evaluating what you've done so you can figure out how to do it better. Web analytics to consider include: Responses: How many folks downloaded your white paper, subscribed to your newsletter, or opted in to your e-mail list? Time spent on site: How long do visitors stick around? Try incorporating one or two of these suggestions and see what happens. Better still, make all these centerpiece of your site's conversion philosophy. |
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